The Most Recommended Retail Banks in the Middle East are ranked from a survey of 3,000 bank customers in Egypt, Saudi Arabia, and UAE based on a BankQuality Score (BQS) derived from a net promoter assessment of each bank.

Key findings:

• Banque Saudi Fransi is the Most Recommended Bank in the Middle East with a BQS of 101.55
• Rounding up the top five Most Recommended Retail Banks in the Middle East are Commercial International Bank (Egypt), Emirates NBD (UAE), Abu Dhabi Islamic Bank (UAE), and Mashreq Bank (UAE)
• Saudi Arabia has six banks in the top 10 ranking, while the United Arab Emirates has four
• The Most Recommended Retail Banks in the Middle East with the highest scores are from the UAE and Saudi Arabia

BankQuality is a premier consumer rating and survey site designed and powered by The Asian Banker, enabling customers and users to rate and comment on their banking experiences. The platform aims to help bridge the gaps between consumers and their main banks, benchmark banks’ customer service quality and performance across region and markets, and motivate banks to provide better services to meet customer needs. www.bankquality.com

Methodology

The BankQuality Scores (BQS) is derived from the standardised z-score of theNet Promoter Score (NPS) of “Main Bank” institutions, with mean set to 100, so that comparison can be made across markets. The final ranking excludes banks that achieved less than 30 'Main Bank' responses.