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The Most Recommended Retail Banks in the Middle East

The Most Recommended Retail Banks in the Middle East have been ranked based on a survey of 3,000 bank customers from Egypt, Saudi Arabia, and the UAE. The ranking is determined using a BankQuality Score (BQS), which is derived from a net promoter assessment of each bank. Banque Saudi Fransi emerged as the Most Recommended Bank in the region, with a BQS of 101.55.

The top five banks in the region also include Commercial International Bank (Egypt), Emirates NBD (UAE), Abu Dhabi Islamic Bank (UAE), and Mashreq Bank (UAE). Saudi Arabia leads with six banks in the top 10, while the UAE has four. Banks from the UAE and Saudi Arabia dominates the highest BQS scores.

BankQuality is a consumer rating and survey platform designed by The Asian Banker, allowing users to rate and comment on their banking experiences. It helps bridge the gap between consumers and banks, benchmark customer service quality, and motivate banks to improve their services.

The survey, conducted online in August 2020, included 1,000 respondents each from Egypt, Saudi Arabia, and the UAE. Respondents were between 18 and 65 years old and held at least one bank account. The BQS is derived from the standardised z-score of the Net Promoter Score (NPS) of "Main Bank" institutions, with a mean of 100, enabling comparison across markets. The final ranking excludes banks with fewer than 30 "Main Bank" responses.

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Rank (2020)	Bank	Country	BQS (2020)
1	Banque Saudi Fransi	Saudi Arabia Saudi Arabia 01	101.55
2	Commercial International Bank (Egypt)	Saudi Arabia Saudi Arabia 02	101.44
3	Emirates NBD Bank	UAE UAE 03	101.24
4	Abu Dhabi Islamic Bank	UAE UAE 04	101.16
5	Mashreq Bank P.S.C.	UAE UAE 05	100.74
6	alawwal bank	Saudi Arabia Saudi Arabia 06	100.63
7	Al Rajhi Bank	Saudi Arabia Saudi Arabia 07	100.42
8	Riyad Bank	Saudi Arabia Saudi Arabia 08	100.35
9	Emirates Islamic Bank	UAE UAE 09	100.33
10	Samba Financial Group	Saudi Arabia Saudi Arabia 10	100.26
11	Dubai Islamic Bank	UAE UAE 11	100.03
12	National Bank of Egypt	Egypt Egypt 12	99.87
13	Abu Dhabi Commercial Bank	UAE UAE 13	99.66
14	Banque Du Caire	Egypt Egypt 14	99.52
15	First Abu Dhabi Bank	UAE UAE 15	99.46
16	Bank AlBilad	Saudi Arabia Saudi Arabia 16	99.38
17	HSBC Bank Middle East Limited	UAE UAE 17	99.24
18	Banque Misr	Egypt Egypt 18	99.17
19	The National Commercial Bank	Saudi Arabia Saudi Arabia 19	98.94
20	Arab National Bank	Saudi Arabia Saudi Arabia 20	98.47
21	National Bank of R.A.K	UAE UAE 21	98.14