The Main Retail Banks in the Middle East are ranked based on a survey of 3,000 bank customers, with each bank’s ranking reflecting its score as the consumer's main bank from its respective market’s survey population. National Bank of Egypt leads the region with the highest survey penetration rate, capturing 64% of the sample.

Following National Bank of Egypt in the top five are Al Rajhi Bank (Saudi Arabia), Emirates NBD (UAE), Abu Dhabi Commercial Bank (UAE), and Banque Misr (Egypt). The United Arab Emirates and Saudi Arabia both have four banks in the top 10, while Egypt has two. Only eight banks achieved a market survey penetration rate above 10%, while the remaining 13 banks captured less than 10% of their respective markets.

BankQuality, developed by The Asian Banker, is a consumer rating and survey platform that enables users to rate and comment on their banking experiences. The platform helps bridge the gap between consumers and banks, benchmark customer service performance, and encourage banks to improve their services.

The survey, conducted online in August 2020, included 1,000 respondents each from Egypt, Saudi Arabia, and the UAE. Respondents were between the ages of 18 and 65, each holding at least one bank account. The BankQuality Scores (BQS) are derived from the standardised z-score of the Net Promoter Score (NPS) of "Main Bank" institutions, with a mean set to 100, allowing comparison across markets. Banks with fewer than 30 "Main Bank" responses were excluded from the final ranking.