Notified the bank by online and letter to close originally one account as I did not need . After a exchange by telephone. I wrote a letter stating all three accounts as of 11th octo to be shut. Failure to adhere to disabled customer satisfaction was the end game fir natwest. I upload a copy of letter if I can My account should of been closed but still hassling messages. I have pre warned them the ceo needs to remember that I'd on opening an account you don't need to close that's a GDPR breach .
Comment
I've applied for about 50 credit cards in my life, but I've never had an experience as bad as the one I had with NatWest. After sending me 20 text messages, they still couldn't figure out how to fix their mistake, and they eventually told me that they couldn't proceed with my application.
Comment
This merely reflects the sentiments expressed by other reviewers. Attempted to transfer two ISAs to NatWest four weeks ago, but the process was not completed. The experience with Cora has been disappointing. The ISA team's phone line goes unanswered, and the music played on hold is somber. My complaint was acknowledged by a chatbot. A complaint submitted through Resolver was completely disregarded. The level of service is astonishingly poor. It's puzzling why they would promote business and then neglect it entirely!
Comment
Notified the bank by online and letter to close originally one account as I did not need . After a exchange by telephone. I wrote a letter stating all three accounts as of 11th octo to be shut. Failure to adhere to disabled customer satisfaction was the end game fir natwest. I upload a copy of letter if I can My account should of been closed but still hassling messages. I have pre warned them the ceo needs to remember that I'd on opening an account you don't need to close that's a GDPR breach .
Comment
I've applied for about 50 credit cards in my life, but I've never had an experience as bad as the one I had with NatWest. After sending me 20 text messages, they still couldn't figure out how to fix their mistake, and they eventually told me that they couldn't proceed with my application.
Comment
This merely reflects the sentiments expressed by other reviewers. Attempted to transfer two ISAs to NatWest four weeks ago, but the process was not completed. The experience with Cora has been disappointing. The ISA team's phone line goes unanswered, and the music played on hold is somber. My complaint was acknowledged by a chatbot. A complaint submitted through Resolver was completely disregarded. The level of service is astonishingly poor. It's puzzling why they would promote business and then neglect it entirely!
Comment
