I recently opened an account with this bank, and the experience has been underwhelming. The customer service is unresponsive, and the online banking interface is clunky and difficult to navigate. Transferring funds takes longer than expected.
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Apply for UOB credit card to get 20,000 miles. Tried applying online on 1 Sep multiple times and unable to process. Tried calling bank multiple times on 1 Sep and was told not sure why, to apply at branch. Visited SG branch on 2 Sep. Waited 1 hr to be served with only 3 customers in front of me! They took time to process my application in the two weeks that followed. I received my card in mid Sep and charged SGD6K. Was told to wait till Feb 25 to see if I get the miles. End up did not get. Tried my best to get the miles and was penalised because of bank's inefficiency. From Sep 24 to Mar 25, I have charged more than 5 figure to the card. So its time to stop using this lousy bank
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I had a frustrating experience with United Overseas Bank. Customer service was slow and unhelpful, and I had difficulty getting clear answers to my questions. The online banking platform is outdated and prone to errors, making it difficult to manage my account efficiently. Additionally, their fees are higher than other banks, and the mobile app often glitches. Overall, I’m disappointed and will be considering other banking options.
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The bank's staff displayed rude and dismissive behaviour, failing to address concerns promptly. Customer service was severely lacking, reflecting poorly on the bank's reputation and service quality.
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The loan officers at this company have terrible customer service. They never pick up their phones, and they expect customers to respond in one day, even though it takes them six days to provide a loan letter.
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I recently opened an account with this bank, and the experience has been underwhelming. The customer service is unresponsive, and the online banking interface is clunky and difficult to navigate. Transferring funds takes longer than expected.
Comment
Apply for UOB credit card to get 20,000 miles. Tried applying online on 1 Sep multiple times and unable to process. Tried calling bank multiple times on 1 Sep and was told not sure why, to apply at branch. Visited SG branch on 2 Sep. Waited 1 hr to be served with only 3 customers in front of me! They took time to process my application in the two weeks that followed. I received my card in mid Sep and charged SGD6K. Was told to wait till Feb 25 to see if I get the miles. End up did not get. Tried my best to get the miles and was penalised because of bank's inefficiency. From Sep 24 to Mar 25, I have charged more than 5 figure to the card. So its time to stop using this lousy bank
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I had a frustrating experience with United Overseas Bank. Customer service was slow and unhelpful, and I had difficulty getting clear answers to my questions. The online banking platform is outdated and prone to errors, making it difficult to manage my account efficiently. Additionally, their fees are higher than other banks, and the mobile app often glitches. Overall, I’m disappointed and will be considering other banking options.
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The bank's staff displayed rude and dismissive behaviour, failing to address concerns promptly. Customer service was severely lacking, reflecting poorly on the bank's reputation and service quality.
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The loan officers at this company have terrible customer service. They never pick up their phones, and they expect customers to respond in one day, even though it takes them six days to provide a loan letter.
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