Indonesia’s Bank Central Asia (BCA) has reaffirmed its dominance in this year’s BankQuality™ Survey by securing a BankQuality™ Score (BQS) of 101.72, a testament to its commitment to trusted and secure banking services.
The BankQuality™ Consumer Survey (BQS) and Rankings are based on the responses of 12,000 customers in 11 markets across Asia. The survey conducted last January 2024 is a digital consumer feedback channel developed by The Asian Banker. It surveys customers in each of the 11 markets in Asia to understand their engagement, experience, and satisfaction with their retail financial services institutions based on their experience with services, channels and products. The country scores that are based on a normal score from 0 to 1 are then translated into a regional z-score to standardise the country votes and rank them regionally. Institutions that received less than 100 responses were not included in the final ranking.
| Rank (2024) | Logo | Country | Financial Institution | BQS (2024) | BQS (2023) |
|---|---|---|---|---|---|
| 1 | .png)
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Indonesia | Bank Central Asia | 101.72 | 102.13 |
| 2 | 
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India | State Bank of India | 101.57 | 100.68 |
| 3 | 
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Indonesia | Blu (BCA) | 101.56 | 101.12 |
| 4 | 
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Indonesia | SeaBank | 101.5 | #N/A |
| 5 | .png)
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India | HDFC Bank | 101.5 | 101.56 |
| 6 | 
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Philippines | Metrobank | 101.48 | 100.90 |
| 7 | 
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Philippines | UnionBank of the Philippines | 101.44 | 100.90 |
| 8 | 
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Philippines | Maya Bank | 101.43 | 100.61 |
| 9 | .png)
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Malaysia | Maybank | 101.34 | 101.73 |
| 10 | 
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Indonesia | Bank Mandiri | 101.3 | 100.43 |
| 11 | 
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India | ICICI Bank | 101.29 | 101.70 |
| 12 | 
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Vietnam | Vietcombank | 101.27 | 101.06 |
| 13 | 
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Thailand | Kasikornbank | 101.21 | 101.21 |
| 14 | 
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Philippines | BDO Unibank | 101.21 | 100.61 |
| 15 | 
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Indonesia | Bank Negara Indonesia | 101.21 | 100.74 |
| 16 | 
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Philippines | BPI | 101.2 | 100.53 |
| 17 | 
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Indonesia | Bank Jago | 101.13 | 100.05 |
| 18 | 
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India | Axis Bank | 101.08 | 100.35 |
| 19 | .jpg)
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India | Kotak Mahindra Bank | 101.02 | 99.87 |
| 20 | 
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Vietnam | MB Bank | 100.98 | 100.57 |
| 21 | 
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Vietnam | VietinBank | 100.97 | 100.13 |
| 22 | 
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Philippines | GoTyme Bank | 100.95 | #N/A |
| 23 | 
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Vietnam | Techcombank | 100.91 | 100.66 |
| 24 | 
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Indonesia | Bank Rakyat Indonesia | 100.9 | 100.20 |
| 25 | 
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Philippines | CIMB Bank | 100.9 | 99.94 |
| 26 | 
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Vietnam | BIDV | 100.86 | 101.45 |
| 27 | 
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India | Canara Bank | 100.83 | #N/A |
| 28 | 
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Thailand | Kept (by Krungsri) | 100.79 | #N/A |
| 29 | 
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Thailand | Siam Commercial Bank | 100.76 | 100.68 |
| 30 | 
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Thailand | LINE BK | 100.66 | #N/A |
| 31 | 
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Indonesia | Jenius | 100.64 | #N/A |
| 32 | 
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India | Bank of India | 100.56 | #N/A |
| 33 | 
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India | Airtel Payments Bank | 100.54 | #N/A |
| 34 | 
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Thailand | Bank of Ayudhya (Krungsri) | 100.52 | #N/A |
| 35 | 
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India | Bank of Baroda | 100.42 | #N/A |
| 36 | 
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Vietnam | ACB | 100.38 | 100.22 |
| 37 | 
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Thailand | Kiatnakin Phatra Bank | 100.37 | 100.36 |
| 38 | 
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Thailand | Krung Thai Bank | 100.35 | 99.94 |
| 39 | 
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Malaysia | CIMB Bank | 100.27 | 99.94 |
| 40 | 
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Singapore | DBS | 100.23 | 101.76 |
| 41 | 
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China | China Merchants Bank | 100.23 | 100.61 |
| 42 | 
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Malaysia | RHB Bank | 100.22 | 99.90 |
| 43 | 
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China | Bank of China | 100.22 | 101.63 |
| 44 | 
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China | China Construction Bank | 100.16 | 101.34 |
| 45 | 
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Philippines | Land Bank of the Philippines | 100.16 | 100.16 |
| 46 | 
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Thailand | Bangkok Bank | 100.01 | #N/A |
| 47 | 
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Singapore | UOB | 99.98 | 101.01 |
| 48 | 
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China | Industrial and Commercial Bank of China | 99.94 | 101.41 |
| 49 | 
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Malaysia | Hong Leong Bank | 99.92 | 100.41 |
| 50 | 
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Malaysia | Public Bank | 99.88 | 100.27 |
| 51 |
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Thailand | Government Savings Bank | 99.88 | 99.94 |
| 52 | 
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Singapore | POSB Bank | 99.88 | 101.01 |
| 53 | 
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Hong Kong | Standard Charted Bank | 99.79 | 100.54 |
| 54 | 
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Singapore | HSBC | 99.79 | 101.15 |
| 55 | 
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China | Postal Savings Bank of China | 99.73 | 99.89 |
| 56 | 
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Hong Kong | Mox Bank | 99.72 | #N/A |
| 57 |
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Hong Kong | ZA Bank | 99.7 | 100.27 |
| 58 | 
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China | Agricultural Bank of China | 99.67 | 100.10 |
| 59 | 
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Singapore | Citibank | 99.67 | #N/A |
| 60 | .png)
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Hong Kong | HSBC | 99.65 | 101.15 |
| 61 | 
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Hong Kong | Fusion Bank | 99.62 | #N/A |
| 62 | 
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South Korea | Toss Bank | 99.6 | 101.98 |
| 63 | 
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China | Bank of Communications | 99.58 | 100.18 |
| 64 |
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Hong Kong | DBS Bank | 99.57 | 101.08 |
| 65 |
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Taiwan | Line Bank | 99.52 | 100.66 |
| 66 | 
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China | Ping An Bank | 99.52 | 101.26 |
| 67 | 
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Singapore | OCBC | 99.51 | 99.98 |
| 68 | 
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Singapore | Trust Bank | 99.51 | 100.36 |
| 69 | 
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Hong Kong | Dah Sing Bank | 99.47 | #N/A |
| 70 | 
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Malaysia | Bank Simpanan Nasional | 99.46 | #N/A |
| 71 | 
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Vietnam | Agribank | 99.46 | #N/A |
| 72 | .png)
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Taiwan | E.SUN Bank | 99.35 | 101.81 |
| 73 | 
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Singapore | Standard Chartered Bank | 99.34 | 101.22 |
| 74 | 
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Hong Kong | Airstar Bank | 99.33 | 100.99 |
| 75 | 
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Hong Kong | Hang Seng Bank | 99.31 | #N/A |
| 76 | 
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Taiwan | CTBC Bank | 99.28 | 101.56 |
| 77 | 
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Malaysia | Bank Islam Malaysia | 99.27 | #N/A |
| 78 | 
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South Korea | Kakao Bank | 99.26 | 101.43 |
| 79 |
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Hong Kong | Bank of China (Hong Kong) | 99.21 | #N/A |
| 80 | 
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China | China Everbright Bank | 99.18 | 100.25 |
| 81 |
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China | MYBank | 99.12 | #N/A |
| 82 | 
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Taiwan | Taishin International Bank | 99.12 | 100.91 |
| 83 | 
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China | WeBank | 99.09 | #N/A |
| 84 | 
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Hong Kong | China Construction Bank (Asia) | 99.06 | 100.27 |
| 85 | 
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Taiwan | First Bank | 99.04 | 100.42 |
| 86 | 
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China | Shanghai Pudong Development Bank | 99 | 100.76 |
| 87 |
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South Korea | Shinhan Bank | 98.99 | 100.77 |
| 88 |
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Singapore | CIMB | 98.98 | #N/A |
| 89 |
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Hong Kong | China CITIC Bank International | 98.94 | 99.99 |
| 90 | 
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China | China Guangfa Bank | 98.94 | 99.89 |
| 91 | 
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China | China Minsheng Bank | 98.9 | #N/A |
| 92 | 
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South Korea | Kookmin Bank | 98.89 | 100.67 |
| 93 |
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Hong Kong | Citibank | 98.87 | 101.63 |
| 94 | 
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China | China CITIC Bank | 98.87 | 100.90 |
| 95 | 
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Taiwan | Bank Sinopac | 98.82 | 100.66 |
| 96 | 
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Taiwan | Cathay United Bank | 98.82 | 100.83 |
| 97 | 
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China | Industrial Bank | 98.74 | 100.54 |
| 98 | 
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Hong Kong | Bank of East Asia (BEA) | 98.67 | #N/A |
| 99 | 
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Hong Kong | ICBC (Asia) | 98.67 | #N/A |
| 100 | 
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Taiwan | Hua Nan Bank | 98.62 | #N/A |