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Most Helpful Banks in the Middle East During Covid-19

The Most Helpful Banks in the Middle East during COVID-19 are ranked from a survey of 3,000 bank customers in Egypt, Saudi Arabia, and UAE based on a BankQuality Score (BQS) derived from a net promoter assessment of each bank.

Key findings:
  • Abu Dhabi Islamic Bank is the Most Helpful Bank in the Middle East during COVID-19 with a BQS of 101.61
  • Rounding up the top five are Commercial International Bank (Egypt), Banque Saudi Fransi (Saudi Arabia), Samba Financial Group (Saudi Arabia), and Alawwal Bank (Saudi Arabia)
  • Thirteen out of 21 banks ranked above the average
  • UAE has six banks in the top 10 Most Helpful Banks in the Middle East during COVID-19

BankQuality is a premier consumer rating and survey site designed and powered by The Asian Banker, enabling customers and users to rate and comment on their banking experiences. The platform aims to help bridge the gaps between consumers and their main banks, benchmark banks’ customer service quality and performance across region and markets, and motivate banks to provide better services to meet customer needs. www.bankquality.com

Methodology

  • The online survey was conducted in August 2020
  • The survey covered a total sample size of 3,000, comprising of 1,000 respondents per market in Egypt, Saudi Arabia and UAE
  • The respondents are between the ages of 18 and 65 years, and have at least one bank account each

The BankQuality Scores (BQS) is derived from the standardised z-score of theNet Promoter Score (NPS) of “Main Bank” institutions, with mean set to 100, so that comparison can be made across markets. The final ranking excludes banks that achieved less than 30 'Main Bank' responses.

Back To All Global Rankings Table View
Rank (2020) Logo Bank Country BQS for COVID-19 (2020)
1 Abu Dhabi Islamic Bank UAE UAE 01 101.61
2 Commercial International Bank (Egypt) Egypt Egypt 02 101.36
3 Banque Saudi Fransi Saudi Arabia Saudi Arabia 03 101.33
4 Samba Financial Group Saudi Arabia Saudi Arabia 04 101.12
5 alawwal bank Saudi Arabia Saudi Arabia 05 100.73
6 HSBC Bank Middle East Limited UAE UAE 07 100.61
7 Dubai Islamic Bank UAE UAE 06 100.56
8 Abu Dhabi Commercial Bank UAE UAE 09 100.34
9 Mashreq Bank P.S.C. UAE UAE 08 100.15
10 National Bank of Egypt Egypt Egypt 10 100.12
11 National Bank of R.A.K UAE UAE 11 100.06
12 Riyad Bank Saudi Arabia Saudi Arabia 12 100.02
13 Al Rajhi Bank Saudi Arabia Saudi Arabia 13 100.00
14 Emirates Islamic Bank. UAE UAE 14 99.55
15 Banque Du Caire Egypt Egypt 15 99.37
16 Banque Misr Egypt Egypt 16 99.15
17 Arab National Bank Saudi Arabia Saudi Arabia 17 99.09
18 Bank AlBilad Saudi Arabia Saudi Arabia 18 98.89
19 Emirates NBD Bank UAE UAE 19 98.89
20 The National Commercial Bank Saudi Arabia Saudi Arabia 20 98.82
21 First Abu Dhabi Bank UAE UAE 21 98.23

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