UOB’s Incompetence Cost Me Double Annual Fees – No Apology, No Accountability

Avoid UOB – Terrible Service and Zero Accountability I had a UOB Lady’s Card which was later upgraded to a Lady’s Solitaire. After the upgrade, I specifically called UOB to request closure of my old Lady’s Card. They assured me it would “automatically close after some time,” but it never happened. Over the course of a year, I kept calling to follow up, and every time I was given the same empty reassurance. Fast forward one year — UOB double charged me annual fees on both the old Lady’s Card and the Lady’s Solitaire. When I called to complain, they finally processed the closure of the Lady’s Card — but flat-out refused to waive the Solitaire annual fee, even as a goodwill gesture for their mistake. To make matters worse, there was no apology, no compensation, and plenty of rudeness from their staff. If this is how UOB treats customers after their error, I would strongly advise against banking with them or using their credit cards. Irresponsible, unprofessional, and utterly disappointing.