WORST BANK EVER!!!

Yesterday for the SECOND time, Capital One locked me out of every one of my savings and checking accounts. They did this because I added an external account to transfer a CD to when it matures in a few weeks. First, they called me to ask me about verifying my bank information over the phone, which I would never do and they should never ask someone to do from a cold call. When I called them, they said that they needed to call the new bank while I was on the line to verify my account. I verified the name of the bank, and the rep AJ proceeded to call a different bank. After 30 min on the line, the rep of the wrong bank gave her the actual number, and we had to go into the process all over again. So much wasted time! A few months ago, my aunt who was having health issues added me as a joint accountholder. They immediately locked all of her accounts and all of mine. They called her to verify her identity but had some trouble getting a hold of her, and it took over a week and literally a dozen phone calls and several hours to get my accounts released. At that time, I considered closing my Capital One accounts, but I kept them open because they have good interest rates. However, now I will be closing all of my Capital One accounts and recommend that everyone else with a Capital One account close it. It doesn’t do any good to have a good interest rate if, through no fault of your own, you can’t access your money when you need it!