Worst process I've been though

My partner and I were looking for an online bank for our e-commerce LLC. We chose NBKC because she said they didn't have a lot of money being laundered through their bank, my partner is in banking fraud so she has access to all bank information. I started an application on a Monday morning through their portal. The portal did not ask me any questions about myself as I went through the process but, did ask for information for my partner, so I uploaded everything. Next day I get a message that she needs to submit a selfie with her holding her license and they say I didn't do my documents, so they asked for my information which I submitted. Here it is Thursday I decide to do a chat with them to find the application status. After a very long pause, she comes on to tell me that their back office and online verification service couldn't verify our information, and that they felt they were not a good fit for our banking needs. Mine you we are squeaky clean and know what we're doing. I was told to call to get an explanation when I did, I got someone that sounded like they were working from home with a bunch of kids and background noise, she told me what the deal was and I asked to talk to someone on the back office for more information. I was put on hold for over 5 minutes. While I was chatting with my business partner, we decided that NBKC wasn't a good fit for us as they sounded incompetent to say the least. We'll find another bank. Beware!