Bad service

"I've been using PayLah! for a while, but my recent experience has been pretty awful. Last week, I tried to pay for groceries, and the app froze right at checkout. The payment didn’t go through, but the money was still deducted from my account. I had to spend almost an hour on the phone with customer service, only to be told they couldn’t fix it immediately and I'd have to wait for a refund. It was embarrassing and stressful—definitely not what I expect from a payment app.