Extremely Frustrating

I had high hopes when I opened my account with Lloyds Bank, but my experience has been nothing short of disappointing. First, the customer service is lacking. I tried reaching out for help with an issue regarding my account, and after waiting on hold for over 30 minutes, I was met with a representative who seemed unhelpful and rushed. It felt like I was just another number rather than a valued customer. Additionally, the online banking system is frustrating to navigate. I've encountered several glitches that made it difficult to access my account details, and the mobile app frequently crashes, which is incredibly inconvenient when you need to manage your finances on the go. Lastly, the fees are quite steep. I was surprised to see charges for services that I thought were standard or even included with my account. Overall, my experience with Lloyds Bank has left me feeling frustrated and undervalued. I will be exploring other banking options that prioritize customer satisfaction and offer a more user-friendly experience.