Shocking Negligence and Pathetic Customer Service By IDFC First Bank

I’ve been investing in SIPs via IDFC net banking for 7 months, but only 2 months are reflected in the app—despite full debits. This isn’t a glitch; it’s gross negligence and borders on fraud. Worse, there’s zero accountability. My RM never followed up, RM Head Ms. Jenifer ignored repeated escalations, and Branch Manager Mr. Raghuveer keeps deflecting responsibility. Even emails to senior management were ignored. As a long-time customer, I feel completely cheated and mentally exhausted. A formal complaint is underway. Avoid IDFC Bank if you value your money and peace of mind.