Not satisfied with bank service

I am a customer of Banco Santander, in Boadilla del Monte, Spain for the last 8 months and I am a customer of their Savings account Services, and I have to say that I have not been quite impressed with the performance of their services. Although I am a customer of their Savings account services, I wanted to opt for opening a current account known as ‘Zero 1I2I3 Account.’ Although it’s a 100% digital unpaid checking account in Euros, and offers a lot of exciting benefits, but has two condition packages, of which I took the first one. In this I had to enroll my income domicile, the requirement of which has been set by my bank to an average of earning 600 euros a month, and I earn much higher, but even still somehow at the time of buying in the package, I was no able to access the package and when I raised this issue to the bank staff, quite obviously I wasn’t given any resolution. I can’t say I would recommend the bank for small-time individuals.