I filed a complaint regarding an incorrect charge, but the response time was very slow. I had to fol
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I noticed recurring maintenance fees being deducted from my account without clear prior explanation.
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The mobile banking app is difficult to navigate, especially when trying to locate transaction histor
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Delayed Response on Dispute Case
I raised a dispute for an incorrect transaction, but the bank took several days just to acknowledge the complaint. Follow-ups were required multiple times. A faster and more proactive response system is needed for customer disputes.
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