Extremely Frustrating Experience with Chase Bank

I’ve been having a really tough time with Chase Bank recently, and I’m honestly fed up. Last week, I called them because I noticed some strange transactions on my account. I ended up waiting on hold for nearly 45 minutes, and when I finally got through, the representative was unhelpful and dismissive. It took two more calls before anyone actually started to address my issue. Just yesterday, I saw a fee on my account for a service I never signed up for. I checked my account terms, and it wasn’t mentioned anywhere. When I called customer service, they couldn’t give me a clear answer and just said it’s buried in the fine print. So frustrating! Their online banking app is also a nightmare. I tried to log in this morning to pay a bill, but the app kept crashing. I missed the payment deadline because of this, which only added to my stress. On top of that, I’ve had ongoing problems with unauthorized charges over the past month. Every time I try to transfer money, there’s some glitch. It’s been such a hassle to get these issues resolved, and I’m seriously considering switching banks because of all the trouble. Overall, Chase Bank has been nothing but problematic lately. Their customer service is terrible, hidden fees are aggravating, and their online banking is unreliable.