AI could transform banking, but whether traditional bank branches disappear depends on what people need and what banks choose.... Read more

In today’s fast-moving world, banks face a loyalty crisis as rewards no longer suffice. Customers now expect relevance, trust an... Read more

Young people born between 1997 and 2012—often known as Gen Z—are rapidly moving toward digital- only and fintech banks, leavin... Read more

Banks are increasingly using AI copilots to make banking faster, clearer and more user-friendly. These assistants provide instant ... Read more

Generative AI is rapidly reshaping retail banking, helping banks personalise services, automate processes and improve speed, effic... Read more

MAS and ABS will introduce electronic deferred payment solutions (EDP and EDP+) in mid-2025 to replace cheques, enhance digital pa... Read more