Read the Latest Financial Institutions Reviews and comments from their customers and users.
Transactions do not reflect in real-time in the account statement. There is often a delay of several hours, making it difficult to track actual balance. Real-time updates are essential for effective financial management. Read more
My account was temporarily restricted during a routine transaction without any prior warning. I had to contact customer support to get it resolved, which took several hours. Such interruptions without clear communication are inconvenient. Read more
Transaction alerts are not consistently received. Some debits show up immediately while others do not trigger any notification. This inconsistency can create security concerns for account holders. Read more
A refund from a merchant took longer than expected to reflect in my credit card statement. Customer support mentioned processing delays but could not provide a clear timeline. Refund tracking should be more transparent. Read more
I submitted a complaint regarding an unauthorized charge, but the response was delayed and incomplete. I had to repeatedly follow up to get any update. Customer grievance handling needs significant improvement. Read more
Capital One doesn't provide a lower interest rate. They don't want to help me pay off my debt. Read more
My online banking access was blocked due to a security check, but I was not informed in advance. It took several hours to restore access after contacting support. Better communication would help avoid such inconvenience. Read more
A single payment was deducted twice from my account due to a system error. Although the issue was eventually resolved, it took several days and multiple follow-ups. Such errors should be identified and corrected automatically. Read more
While reviewing my loan statement, I noticed that the interest calculation was not clearly explained. The breakdown between principal and interest was confusing. Customers should be able to easily understand how their repayments are structured. Read more
My debit card expired and I requested a replacement, but it took more than 10 days to receive it. During this time, I had limited access to my funds. Banks should ensure quicker turnaround for essential services like card replacement. Read more
I requested an update to my personal details, but it took several days to reflect in the system. During this time, I faced issues accessing certain services. Such updates should be processed more efficiently in a digital banking setup. Read more
A scheduled payment (standing instruction) failed without any prior notification, resulting in a penalty from the service provider. When I checked with the bank, they couldn’t provide a clear reason for the failure. Automated payments should be more reliable. Read more
I did not receive transaction alerts for multiple debits from my account. By the time I checked, several transactions had already gone through. Banks should ensure alert systems function reliably for customer security. Read more
I deposited a check which was placed on hold for over 7 days without a clear explanation. Funds were urgently needed, but customer service could not expedite the process. Such long holds are inconvenient and poorly communicated. Read more
I filed a complaint regarding an incorrect charge, but the response time was very slow. I had to follow up multiple times before getting any meaningful update. A more efficient complaint resolution system is needed. Read more
I noticed recurring maintenance fees being deducted from my account without clear prior explanation. While the bank claims it is mentioned in the terms, it was not highlighted during account opening. Fee transparency needs serious improvement. Read more
The mobile banking app is difficult to navigate, especially when trying to locate transaction history and service charges. Important information is not easily accessible. A better user experience would make everyday banking much smoother. Read more
My salary, which is usually credited on time every month, was delayed by three days without any notification. The bank could not provide a clear reason for the delay. Such inconsistencies create unnecessary stress, especially for regular financial commitments. Read more
I raised a dispute for an incorrect transaction, but the bank took several days just to acknowledge the complaint. Follow-ups were required multiple times. A faster and more proactive response system is needed for customer disputes. Read more
I used my debit card for an international transaction and was later charged additional fees that were not clearly disclosed. The final amount debited was higher than expected. Banks should provide full transparency on foreign transaction charges upfront. Read more
I was unable to access my online banking for two days due to repeated login errors. There was no clear communication from the bank about any system downtime. Customer support responses were delayed and not very helpful. Read more
A failed online transaction was debited from my account but not credited to the merchant. The bank confirmed it as a “reversal case” but it took nearly 12 days to process. For everyday banking, such delays impact trust and cash flow. Read more
I was charged multiple maintenance and service fees that were not clearly explained at the time of account opening. The fee structure is confusing and not easily accessible through the app. Customers should not have to dig through documents to understand basic charges. Read more
I attempted a cash withdrawal but the ATM displayed an error and did not dispense any cash. However, the amount was still deducted from my account. It has been over a week and the reversal is still pending. Such issues should be resolved much faster. Read more
Serious concern regarding unauthorized charges and lack of accountability by ICICI Bank. MAB (Minimum Average Balance) charges were debited from my account based on an alleged increase to ₹5,00,000. I have explicitly stated that I never requested, approved, or consented to any such change. Despite repeated written requests, the bank has failed to provide: • Any documentary proof of customer consent • System audit trail showing when and how this change was made • Clear justification beyond generic statements Instead, I received templated responses claiming the charges were “applied correctly,” without substantiating this claim. For clarity: In the absence of verifiable customer authorization, such debits raise serious concerns regarding compliance, transparency, and customer protection standards. This matter is now being escalated to the Reserve Bank of India (RBI) for formal review. Customers are advised to closely monitor their accounts and demand proper documentation for any changes impacting financial obligations. Read more
My credit card limit was suddenly reduced without any prior notice, despite a good repayment history. This affected my ongoing transactions and EMIs. When I contacted the bank, they cited “internal policy review” but gave no proper explanation. Customers deserve transparency in such decisions. Read more
I initiated a domestic wire transfer which was marked as “processed” but the recipient never received the funds. It has been over six days and the bank is unable to provide a clear status update. Each call results in vague responses. For critical transactions, this level of uncertainty is unacceptable. Read more
My checking account was suddenly closed citing “risk policies” without any prior warning. I had scheduled payments linked to this account which all failed. When I contacted support, no clear reason was given. Closing customer accounts without transparency creates serious financial disruption. Read more
I noticed multiple service charges being deducted over the past few months without proper alerts. When I checked with the branch, they said it was due to minimum balance rules, but this was never clearly communicated when the account was opened. Banks should ensure customers are aware of all applicable charges upfront. Read more
I was charged a late fee even though my payment was made before the due date. I had to call multiple times and provide proof before it was reversed. Such errors should not happen in automated billing systems. Read more
I closed my Chase credit card in August 2025 after they failed to protect it from fraudulent charges. I reported the fraud the moment I discovered it. Shockingly, Chase reopened the account without my permission, allowed more unauthorized transactions, and did so even after they had already issued refunds for some of the fraudulent charges in September 2025. I received no further communication until December 2025, when they suddenly started billing me again — on my closed account — for the amounts related to the original fraudulent amounts. Then, in February 2026, they forced me to pay $108 just to close the account a second time. The final insult? They reported two late payments on my credit report for an account that had been closed since August 2025. How exactly do you rack up late fees on a closed card? If you value honest and fair treatment from your bank, run — don’t walk — away from Chase. Read their customer reviews online and look up their congressional testimony on these exact issues. You’ll quickly understand why so many people are warning others to stay far away. Godspeed, folks. Read more
My personal loan was approved but the disbursement was delayed by more than 10 days without clear communication. I had planned expenses based on the promised timeline. Banks should ensure better coordination once approval is granted. Read more
My debit card kept getting declined for regular transactions even though sufficient balance was available. There was no alert or notification explaining the issue. After contacting support, I was told it was a “temporary security block” but no prior intimation was given. Read more
If you open a business account with US bank, they can steal your money and you cannot do nothing about it Never open a business account there open a personal account no problem, but you will pay very high fees Read more
There are shops and companies that read/treat the Revolut debit card as a credit card and charge a surcharge for credit card payments. This makes paying with the Revolut card far less attractive. Revolut does not warn about this and believes they have no influence on the policies of these companies. Read more
On March 10th 2026 I was sick at home and my wife went to go pick up some things at the grocery store. Typically, my wife never uses her debit card, and I take care of all the finances, but on this particular day, I told my wife to use the debit card to purchase the items needed. She found out that her card had expired in September 2025 and we had never received a new card. I reached out to Chase customer service line multiple times and never received a call back. When I waited on the phone, the connection was always lost. Finally today March 12th 2026 I was able to get someone on the phone through their customer service line. I let them know the situation and asked them if they could send a new debit card for my wife. Understandably, they said they would have to speak to my wife. So I went home, called back and got a hold of someone again and put my wife on the phone. She spoke to the person on the phone, let them know her card had expired, let them know there were no fraudulent charges, and they said 5 to 7 business days she should receive her new card. A few minutes later after she got off the phone I received an email saying that my debit card was canceled which I had never authorized because I just got a new card in January this year. So I called them back and let them know of the mistake that was made on their part and that the Customer Service rep had made a mistake on their end and never even got authorization from me personally, but from my wife, which is “per their policy”, Not allowed. After speaking with the representative and them letting me know there was nothing they could do. I asked to speak to a supervisor and was briefly hung up on. I called back and waited and somebody finally answered the phone. I asked them very kindly if I could speak to a supervisor that I had already spoken to a customer service rep. After holding for a little while a customer service “supervisor” answer the phone and let me know again again there’s nothing whatsoever they can do. They did not take any responsibility for their mistake and told me there wish there was something they could do to help me. So I asked them if that was the only answer they had for me since I was sitting in the Tri-County bank parking lot about to walk in. They said there was nothing else they could do for me and to have a great day. I have had this account for around 10 years and I do not have a lot of money in there, but I do have money in there checking account and savings account. I felt like I’ve had my bank account illegally altered without my permission and that’s not OK. I understand mistakes will happen, but “it’s not how you screw up, It’s how you fix it”. Chase Banks fix was to do nothing. I now have a Tri-County’s bank account and the Personal Cell phone of the manager in case I need anything. This is how Tri-County‘s Bank treats everyone. No matter if you have $1 million or $10 in your account they value each and every customer. Needless to say, I will be canceling my checking account at Chase Bank and keeping my savings account open with the minimum in it. I would NEVER use Chase banking for anything. They don’t care about their customers. They only care about the money. I have had a local business in my area for over 10 years now and I will let everybody know to not use Chase Bank for anything. Thank you for giving me a place to Voice my complaint and I hope in the future, no one has to go through what I did with Chase banking. If you don’t open the Account account, you never will have to go through what I did. Thank you. Read more
I stopped at the outside teller to make a deposit and this WONDERFUL woman greeted me with the nicest smile and demeanor. She spoke to me 3 different times and each time was so sweet and kind! I wish I knew her name! Please thank her for making my day! :) Read more
Old national bank lost the title to my vehicle and I discovered this when I paid off my loan early but they lied to me and told me it would be ten days in the postal mail. AndnThey lied to their customer service representative in the bank.In the branch, and every time I called her an emailed her and asked, where is it?She was told by the bank to wait, it's in the mail.And that's what she told me and I just learned today.They lied to her and she's telling me the title is lost. You have a buyer for my vehicle.And we waited one entire month and finally found out this lie. The branch where I had signed my papers for this loan was the branch in Arlington Heights, Illinois on v AI.L street. But I don't remember if old national had merged and taken over back then , or if it was still first midwest bank. It originally was the people's bank of arlington heights where I opened my accounts in 2001 , and they were terrific , but then they were taken over by first midwest that was not terrific and then they were taken over by old national , which is horrid. So now I do not have a title and I cannot sign it over to the buyer of my vehicle. The bank sent me a form letter in the mail to say my loan was paid off , but yet they keep trying to deduct the loan amount from my money market account that was done automatically each month. Then theymanually putting the money back in and I complain to the bank that they have to stop this , because they gave me a receipt that said the loan was paid in addition to the letter yet they're still trying to do an auto debit , and they can't figure out how to stop it. I've moved my money out of the money market into my checking account.And i'm looking for a new bank and i'm gonna move all of my money out and close my account , but I have lots of things feeding into it and out of it automatically such as paychecks and vendors , so money's automatically going in and automatically coming out and I have to change all of those before I can shut down my account here at this bank. This bank needs to be punished because they knew they were lying to their own employee. They sent me a letter that was notarized saying the L IEN had been removed, and it turns out they did that because they lost the title, but the date on the actual letter has the wrong date because it says it was removed on February 2 of 2026, but my last payment was February 9 and it must be March to because I received the letter on Saturday March 7th.. But when they sent the letter saying, the loan was paid off, that was just a form letter. And then the notarized one saying there was no L IEN anymore. They never sent a letter to say we are so sorry, but we lost your title and you're gonna have to go get another one at your own cost and effort which I cannot do as I am a disabled senior in a wheelchair and I don't drive and I am incontinent and I rarely leave my apartment. In an assisted living facility. I asked to speak to the loan department repeatedly and his customer service rep.Never would connect me, but turns out she was being lied to.And she told her own manager, so this bank has to be punished.They lied to their own employee, and they had her lying to me.The customer and this is illegal.You cannot do this. You lost something while you need to get it replaced , and you need to apologize. They could get my wholesale of the Van canceled, and who knows of my buyer didn't go elsewhere?I'm waiting to hear back from them now that I told them what happened because before I just told them repeatedly.I checked with the bank every single day.And the post office and nothing has arrived yet. You can't treat people this way and you can't treat senior citizens or disabled people.This way. This bank needs to be punished financially. And I could certainly use a reward financially. Punish them and give the money to me. I can have enough money to live in assisted living for the rest of my life. Cost me more than a hundred and twenty five thousand dollars a year to live here and they raise it Twice every year. Let's find the bank a number , so they'll never do it again and give those millions to me. At the very least , you have got to punish them. They out and out lied , and the woman I was talking to , who didn't know she was telling me a lie Natalyia Kalaydznieva. Read more
I strongly warn any business owner against banking here. I specifically asked a Senior Relationship Manager how to deposit funds so they would be immediately available for my business. I was explicitly instructed to bring in a certified check and was promised there would be no hold. I followed their instructions exactly, only for the bank to immediately place a 10-day hold on the funds. To make matters worse, they refused to return the check so I could wire the funds from the original institution, and they refused to honor the manager's word to fix the situation. Because of their false information and refusal to take accountability, my business is now paying daily interest on funds they have trapped. If you value competent communication and access to your own operating capital, take your business elsewhere. Read more
ATM dispensed less cash than the amount deducted from my account. I immediately reported the issue but the investigation took nearly a month. Eventually the balance was corrected, but the process was unnecessarily slow. Read more
Waiting time for customer support exceeded 45 minutes. When I finally connected with an agent, the issue was transferred twice without resolution. A bank of this size should provide more efficient customer service. Read more
Home loan approval took much longer than promised. Documentation was requested multiple times even after submission. The process felt disorganized and communication from the bank was inconsistent. Read more
I was asked to re-verify my account documents twice within the same month. Each time I submitted everything through the bank portal but the system kept rejecting it without clear explanation. Read more
The banking app failed three times while making a payment but the amount was deducted twice from my account. Customer service took more than two weeks to reverse the duplicate transaction. Technology should not create financial stress for customers. Read more
Someone used my debit card details for online purchases totaling $1,920. I reported it the same day but the bank declined my dispute saying transactions were “authorized”. I had never used that merchant before. Very frustrating experience dealing with their fraud department. Read more
Sold a vehicle and requested a refund on the warranty they sent the check out Feb 12th today's 3/3/26 and no check tjey will not reissue another check and semd it woth tracking fuk this bank Read more
US Bank took over union bank several years ago. We have slowly been moving all our accounts to other banks we have business accounts and different things going on. Customer service and wait times at U.S. Bank are ridiculous. They have 1 to 2 tellers open and wait time is usually 30 to 45 minutes. If you make an appointment with a banker, you still have to wait. I have waited for 20 minutes, sitting there with personal bankers open at their desks, and never even acknowledge me acknowledging me or calling me up for help. Last year I used the kiosk to cash a check and in the middle of the transaction it spit out an error form. The bank manager handed me a slip of paper with a handwritten 800 number on it and said I wasn’t. It wasn’t their problem. I needed to call the third-party that maintains the kiosk. It took over a week to get my $3000 back. I swore at that time that I was going to pull every account but it’s harder to do than you think. I had another horrible customer service encounter today and will for sure be motivated to move accounts. Their manager is not customer service oriented. She won’t even look you in the eye. She will make you wait forever to talk to her. She’s inaccessible. Worst spanking experience ever. I am driving and dictating that’s why there might be spelling errors. Read more
I was not properly informed about the magnitude of the prepayment penalty on my fixed mortgage. The final charge was significantly higher than verbally indicated during consultation. Documentation clarity needs improvement. Customers deserve full disclosure before signing. Read more
Transaction alerts came hours after the fraudulent debit occurred. By then, funds had already been transferred out. Fraud team response was slow and lacked urgency. Banks must improve real-time monitoring instead of reactive communication. Read more
I opened a secondary checking account at Wells Fargo several years ago at the urging of my wife. At the time, the criteria was a certain minimum balance to avoid fees. At some point in the past few months they tripled that minimum balance requirement and I am now seeing fees. Their response was that they notified me. My take is that they changed the rules to an active account from the structure that I opened this account under. This is when a company SHOULD grandfather existing accounts in and apply the new criteria to new customers. Will be dropping them as soon as possible. Read more
Amina Diallo 
