Read the Latest Financial Institutions Reviews and comments from their customers and users.
Hi there Fiona Read more
Bank of America customer service is beyond appalling. Truly some of the worst I have experienced. A request for a letter stating an authorized user was made. I had to call 7 times and spoke to 7 different reps, all giving different and conflicting information. 2 of whom were very rude and unprofessional. Rep # 7 escalated the letter faxed, but sent the WRONG info! Do better Bank of America. Legal proceedings were held up due to the incompetence of the reps to fulfill a simple request. Read more
They have an extremely antiquated online service system. They make certain things very difficult to do such as transfer funds between an FNB and non-FNB account, if you need online assistance it takes a rep no shorter than 7 days to rectify the issue. Read more
My experience was quite smooth and peaceful, But i would really like them to make more significant changes in there rules and regulations Read more
AMEX is the worst bank I have ever seen. The card is not accepted at most of the outlets as they don’t settle amount promptly. The only reason I took this card is because they promised good points. I had 42000+ points accumulated on my gold card. But one fine day the card was deactivated without my knowledge and they said your points are forefited. I checked with a few of my friends and relatives and they also shared similar experience with AMEX. They do this when your points are more and they don’t want people to redeem them. This is a really un trustworthy bank. Do not engage with them for any activity. Read more
As a business user the app is incredible stupid, long winded, made difficult to use. One user has to create the payment then second user has to approve, banks do not understand business so anything that slows business down is beyond them, the second user app is problematic because half the time the app says user does not exist, company doies not exist, eventually you unblock user only to enter all information, then it says go to mobile token to get a otp, but you have to press back and back and back to get it to that page, when you eventually get a otp it has expired, cimb is the stupid bank, i hate the bank with a passion and i could never recommend it to anyone unless you enjoy mental torture....... Read more
Short version, went through a three year saga, involving refusing to refund my funds when they closed my account, officers at the national office lying to my face, demanding payments for resolution. I found out one of their board of directors and top officers are currently serving time in prison for trying to steal my money. (Tried to launder it in gold). My goal is to not let them hurt more people with their lies. Picture is from the FBI seizure! Read more
FNB Bank is the worst bank ever. i would not recomment to anyone in the entire world if they want a peace of mind. My wife's account has been frozen for 4 months now because there's apparently "money that was transferred to her account from a person flagged as a money launder". She has requested her initial funds to be transferred to her actual account and they continue with the investigation and keep the money from the fraudster but NO. All she has been getting is "We looking in the matter and we will revert back to you in 5 working days/ We apologize for the inconvenience". Till date, no one calls to give follow up and now we are evicted, business closed, kids suspended from shcool due to non payment of fees, and now she is deep in depression and debt due to this matter. I HOPE THIS GOES VIRAL SO THAT NO SOUTH AFRICAN CAN EVER GO THROUGH WHAT THE FNB BANK HAS MADE MY SPOUSE GO THROUGH. WORST SERVICE AND BANK EVER Read more
I found a fraudulent charge on my checking account of several hundred dollars. I informed bank it was a fraudulent utility payment and they credited it back. Despite this warning, a few days later the bank debited another large fraudulent utility payment from my account. Again, I was the one who found it, not the bank. It appears the bank does not use Shazam or any other fraud detection service, nor does it look for fraud using its own employees. Read more
B of A carries a loan from one of my vehicles. I like to pay off my vehicles early, so I often add an additional principle payment to my monthly payment. B of A refuses to apply that payment to the principle unless I send them a check - you know, like back in the last milennia. They apply it to future interest payments, thereby keeping the very most amount of principle intact. I have called them numerous times and it takes up to an hour to get them to apply it properly. This is just dirty and rotten and money-grubbing. Don't use these folks, they're terrible and hate their customers. Read more
After 14 years with Amex, I had the worst experience. A payment was rejected due to their security system, even though funds were available and confirmed with my bank. Instead of helping, Amex slashed my limits, canceled my card, and restricted both personal and business accounts. No support, no fairness. Loyalty means nothing to them—truly disappointing. Read more
After 14 years with Amex, I had the worst experience. A payment was rejected due to their security system, even though funds were available and confirmed with my bank. Instead of helping, Amex slashed my limits, canceled my card, and restricted both personal and business accounts. No support, no fairness. Loyalty means nothing to them—truly disappointing. Read more
Avoid UOB – Terrible Service and Zero Accountability I had a UOB Lady’s Card which was later upgraded to a Lady’s Solitaire. After the upgrade, I specifically called UOB to request closure of my old Lady’s Card. They assured me it would “automatically close after some time,” but it never happened. Over the course of a year, I kept calling to follow up, and every time I was given the same empty reassurance. Fast forward one year — UOB double charged me annual fees on both the old Lady’s Card and the Lady’s Solitaire. When I called to complain, they finally processed the closure of the Lady’s Card — but flat-out refused to waive the Solitaire annual fee, even as a goodwill gesture for their mistake. To make matters worse, there was no apology, no compensation, and plenty of rudeness from their staff. If this is how UOB treats customers after their error, I would strongly advise against banking with them or using their credit cards. Irresponsible, unprofessional, and utterly disappointing. Read more
Online banking is available at Sampath Bank. For routine transactions, like reactivating an account, customers requested to visit the bank counter. Customers' valuable time and money are being wasted by an online platform that offers communication capabilities. Read more
Online banking is available at Sampath Bank. For routine transactions, like reactivating an account, customers requested to visit the bank counter. Customers' valuable time and money are being wasted by an online platform that offers communication capabilities. Read more
After over 25 years of sending my debit card renewals to my correspondence address Lloyds sent my last one to my residential address without giving me a reason after several requests. After cancelling the card they sent to the wrong address I received a card, but it was the cancelled one. I was assured an active card was sent the day before the cancelled one was??? It must be a problem with the post, I was told and asked to wait further. I did and a card never arrived after ten days, they said I should wait longer and after 15 business days I had to cancel it. I requested a new card and five days later, the usual time a card takes to get delivered, I received the second cancelled card! You get better service from a third rate second hand car salesman. I requested yet another card Wednesday 23rd July 2025, now overdue. No doubt they will make me wait until I have to cancel it then send me it to repeat the process. I have no idea why they are called a bank. They appear to wait until I cancel a card before they send the the worthless piece of plastic to me. Read more
PNC Bank has opened branches and my experience with this traditional bank has been a nightmare. Do not even think of putting your large sum of money for investment. There’s discrimination and branch managers do not have authority to solve a problem or an issue. This bank will not give you details of why they kept holding your large sum of money in the account. They do not care about customers complaints and requests to close the account and just take your money. I will rate this bank below zero. Very Poor customers service in the Pennsylvania office. Read more
I have banked at Simmons Bank for several years. Their front end employees have always been courteous and helpful. However, the bank's policies are far from rewarding loyalty...the exact opposite...the policies punish loyal customers. CD renewals...they automatically renew a CD much lower than current CD rates. When rates were being offered mid 4's at other financial institutions...Simmons renewed mine at 2.5%. When I asked them to make the change to at least 4% which was lower than other institutions were offering, they only would raise to 3.5%. I was willing to take less just to keep it there. An employee on a customer service call stated that Simmons wants new money...they will not honor the same interest rate for established customers. That policy makes it hard for a customer who is wanting to maintain most of their business with one bank. And, if money moves out of Simmons, due to this policy...their punitive policy really doesn't make sense for keeping customers long term. Read more
To redeem my reward points of my saving account they are charging me 99 Rs + GST. If I am redeeming my points which I have earned why should I pay the fee. It is looting. If I am buying a voucher of 250, then I need to pay around 150 rs extra as a fee+ GST which is not fair. These banks loot us in name of fee which makes no sense sometime. Read more
I’ve been investing in SIPs via IDFC net banking for 7 months, but only 2 months are reflected in the app—despite full debits. This isn’t a glitch; it’s gross negligence and borders on fraud. Worse, there’s zero accountability. My RM never followed up, RM Head Ms. Jenifer ignored repeated escalations, and Branch Manager Mr. Raghuveer keeps deflecting responsibility. Even emails to senior management were ignored. As a long-time customer, I feel completely cheated and mentally exhausted. A formal complaint is underway. Avoid IDFC Bank if you value your money and peace of mind. Read more
ACCOUNT OPENING TOOK MORE THAN TWO WEEKS. DEBIT CARD IS IN OPERABLE. MOBILE APP AND NET BANKING ARE IN OPERABLE. VERY SLOW AND POOR SERVICE. Read more
Wells Fargo is the most inconsistent bank. They have many ways to take your money. It's hard to explain without explaining the situation but when something goes wrong with you bank and you call. They will tell you one thing. Then when something goes wrong again in the exact scenario and you call about it. It's the exact opposite from the last person. This happens all the time. They need to train their staff better so when something goes wrong I can make sure it doesn't happen again. It almost feel like they are scamming me. Please if anyone see this review. Bank somewhere else. I know I will. Read more
After a series of appalling interactions with Barclays and having banked with them for nearly 40 years I am closing my accounts. 4 months to give me (acting as power of attorney) to access to a disabled relative's account after having to make an appointment in a church hall "hub" where the staff member literally knelt on the floor to scan documents into laptop, documents were lost, their IT system threw me off all my own online accounts, 4 weeks to send me a pinsentry. Following closure of the local branch and only a part time hub now operating out of a bowling club, my elderly mother can no longer access the bank as there is no parking nearby and it is too far to walk. She can no longer pay in cheques and is sent by Barclays 1/4 mile down the road to pay into the Post Office who now "process" Barclays payments. The only other way to pay in is on an App. My disabled elderly mother can nonlonger manage her own banking and when I complained Barclays repeatedly told me it was a "business decision". So we have to run around to whoever Barclays outsources their services to and Barclays does nothing in return for holding our money. They are in breach of Equality legislation and are discriminating against elderly and disabled customers. They are utterly unapologetic in their useless unethical "business" practice and cannot be trusted with your money. Read more
This is best from the day first day. I am satisfied with this bank. Superb customer services and easy to access. Read more
I no even know where to start. This bank don frustrate my life tire. First of all, their mobile app dey crash every time. You go wan transfer small money, next thing – “network error”. But na me go dey lose airtime and data every time I try again and again. Read more
The people in this bank have no manners at all . It's unbelievable they are non responsive. And not helping me in solving my problem. Read more
Honestly, I really wanted this to work out. I saw the good reviews and thought it would be a smooth journey, but for me, it felt a little all over the place. There were times I didn’t know what was happening, and I had to ask for updates a few times. Maybe they were just busy, I don’t know. The people were polite, which I appreciated, but the process just didn’t feel very organised. I think with a bit more focus and clearer communication, it could’ve been a better experience. Read more
It’s disappointing that a bank this size can’t deliver basic service quality. I’m now actively looking to switch to a more reliable and customer-friendly institution. Read more
They have the best service I HAVE EVER SEEN FRANKLY. I have been reaching out to them for a long time and it feels they are not even bothered about me. Read more
No doubt DBS is on of the elite banks in Singapore but now it seems it is not doing its work properly. They are not as good as I earlier thought it would be but now they seems disinterested. Lack of customer preference they seems selfish. Read more
this bank is one of the worst banks I have seen. NO SYSTEM AT ALL. They are non - reliable. Read more
I am a very organized person and have had almost no inheritance situations. My first experience of a situation where I needed help at a bank. worst bank and service. 03/25/2025 I uploaded a check to my debit account via phone, it was rejected because my daughter's signature was missing, which was also on the check. I went to the Chase branch at 1551 W Olive Ave Burbank CA 91506. There they explained to me that my daughter had to sign this check and I could upload it to my phone again. As someone who has been through it: you can't upload a check to your phone a second time! On Saturday 03/29/2025 I went to the branch at 6400 Laurel Canyon Blvd North Hollywood CA 91606, there I explained the situation in detail and gave them the check signed by me and my daughter. My check was taken and on Monday 03/31/2025 I saw that my check was marked as a duplicate and rejected. I called 800 935 9935 and asked for an explanation of the situation. The guy I spoke to told me that the branch should have marked the check I gave to the second one so that it wasn't a duplicate. He advised me to go to the branch and ask them to send me a check that I could then deposit into my account. I went to the Hollywood branch and they told me that they don't mark checks and that it's a complete scam. They advised me to get a new check!!!! Which I can't do. Also, the North Hollywood branch told me that they would send me a copy of my check, but I couldn't top up my Chase account because it would be rejected like the two previous checks because they had the same numbers. I left with nothing. Today I went to Bank Of America, where they told me that they won't accept a legal copy, only a real check, which I no longer have because it's at the bank) I called 800 935 9935 again. They told me that they can't help me, they will help me at the branch where I gave the check. The supervisor they connected me to hung up on me. They won't help me at the North Hollywood branch either, because they already told me yesterday. It turns out that I'm left with $658, because the bank has a lot of rules that no one really knows and I have to pay for it, I'm a bank user. Do you really think you're a good bank? Read more
I found their fees to be excessively high compared to other banks, and they have hidden charges that they never properly disclose upfront. Read more
This is one of the worst banks I have ever seen. They don't have a system and also not have a systematic way to solve issues. I'll probably switch to another bank. BankQuality help me out to find new and good banks. Read more
I DONT EXPECT ANYTHING FROM BANKS, BUT I HONESTLY SAY THEY ARE NOT AS GOOD AS I THOUGHT THIS BANK IS NEITEHR TRUSTWORTHY NOR RELIABLE. Read more
The mobile app is no better—always crashing or not working properly. On top of that, I’ve been hit with surprise fees that were never clearly explained. I’m seriously thinking about moving to another bank that actually cares about its customers. Read more
The service at this bank is consistently disappointing. Long wait times both online and in-branch make simple transactions unnecessarily time-consuming. The staff is not that good as I earlier thought. Read more
I recently opened an account with this bank, and the experience has been underwhelming. The customer service is unresponsive, and the online banking interface is clunky and difficult to navigate. Transferring funds takes longer than expected. Read more
I called them and one of the staff members was actually so rude to me instead of solving the problem that person was making excuses. Read more
I am contacting them since 4 days and they have not picked up my phone. I am actually so frustated by their annoying behaviour and lack of customer service Read more
Chiba Kogyo has best services I have ever received. They lack in customer services but overall my experience is good. They need to improve in their customer services. Read more
Apply for UOB credit card to get 20,000 miles. Tried applying online on 1 Sep multiple times and unable to process. Tried calling bank multiple times on 1 Sep and was told not sure why, to apply at branch. Visited SG branch on 2 Sep. Waited 1 hr to be served with only 3 customers in front of me! They took time to process my application in the two weeks that followed. I received my card in mid Sep and charged SGD6K. Was told to wait till Feb 25 to see if I get the miles. End up did not get. Tried my best to get the miles and was penalised because of bank's inefficiency. From Sep 24 to Mar 25, I have charged more than 5 figure to the card. So its time to stop using this lousy bank Read more
I've been a customer of HSBC Hong Kong for years, but recent experiences have been deeply troubling. The bank's repeated lapses in customer service and operational efficiency have eroded my trust. Read more
I had an incredibly disappointing experience with this Bank. The staff lacked professionalism and seemed disinterested in helping me with my account issues. Read more
I've banked with Santander since 2012 back when the bank used to be competitive and relatively innovative however, the digital age has not treated this institution kindly. They are very difficult to contact outside of the phone, their products have been greatly downgraded and now we lack the ability to even send secure messages through internet banking. The online chat only takes you to the AI bot Sandi which is useless apart from acting as a doorman preventing you from having a conversation with a member of staff, it's often very infuriating. Just over twelve months ago, i was trying to arrange a loan which was all set up and approved on the internet only to find at the end i would need to wait for a code to come in the post (which got lost), seven days later i still hadn't got my funds and on that day i applied to Sainsburys bank and had the funds in fifteen minutes. Recently i've been trying to close accounts and week later, they are still open but never mind, if you have any queries you can talk to Sandi which won't have a clue what you're talking about. Read more
This bank is not that good as I expected before going with this bank. Their customer service is not so up to the mark. I will change my bank soon. Read more
Standard Chartered really one kind sia. Call customer service, wait until can fall asleep, then the staff blur like sotong, never help one. Read more
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