Read the Latest Financial Institutions Reviews and comments from their customers and users.
After 14 years with Amex, I had the worst experience. A payment was rejected due to their security system, even though funds were available and confirmed with my bank. Instead of helping, Amex slashed my limits, canceled my card, and restricted both personal and business accounts. No support, no fairness. Loyalty means nothing to them—truly disappointing. Read more
Avoid UOB – Terrible Service and Zero Accountability I had a UOB Lady’s Card which was later upgraded to a Lady’s Solitaire. After the upgrade, I specifically called UOB to request closure of my old Lady’s Card. They assured me it would “automatically close after some time,” but it never happened. Over the course of a year, I kept calling to follow up, and every time I was given the same empty reassurance. Fast forward one year — UOB double charged me annual fees on both the old Lady’s Card and the Lady’s Solitaire. When I called to complain, they finally processed the closure of the Lady’s Card — but flat-out refused to waive the Solitaire annual fee, even as a goodwill gesture for their mistake. To make matters worse, there was no apology, no compensation, and plenty of rudeness from their staff. If this is how UOB treats customers after their error, I would strongly advise against banking with them or using their credit cards. Irresponsible, unprofessional, and utterly disappointing. Read more
I have banked at Simmons Bank for several years. Their front end employees have always been courteous and helpful. However, the bank's policies are far from rewarding loyalty...the exact opposite...the policies punish loyal customers. CD renewals...they automatically renew a CD much lower than current CD rates. When rates were being offered mid 4's at other financial institutions...Simmons renewed mine at 2.5%. When I asked them to make the change to at least 4% which was lower than other institutions were offering, they only would raise to 3.5%. I was willing to take less just to keep it there. An employee on a customer service call stated that Simmons wants new money...they will not honor the same interest rate for established customers. That policy makes it hard for a customer who is wanting to maintain most of their business with one bank. And, if money moves out of Simmons, due to this policy...their punitive policy really doesn't make sense for keeping customers long term. Read more
To redeem my reward points of my saving account they are charging me 99 Rs + GST. If I am redeeming my points which I have earned why should I pay the fee. It is looting. If I am buying a voucher of 250, then I need to pay around 150 rs extra as a fee+ GST which is not fair. These banks loot us in name of fee which makes no sense sometime. Read more
I’ve been investing in SIPs via IDFC net banking for 7 months, but only 2 months are reflected in the app—despite full debits. This isn’t a glitch; it’s gross negligence and borders on fraud. Worse, there’s zero accountability. My RM never followed up, RM Head Ms. Jenifer ignored repeated escalations, and Branch Manager Mr. Raghuveer keeps deflecting responsibility. Even emails to senior management were ignored. As a long-time customer, I feel completely cheated and mentally exhausted. A formal complaint is underway. Avoid IDFC Bank if you value your money and peace of mind. Read more
ACCOUNT OPENING TOOK MORE THAN TWO WEEKS. DEBIT CARD IS IN OPERABLE. MOBILE APP AND NET BANKING ARE IN OPERABLE. VERY SLOW AND POOR SERVICE. Read more
Wells Fargo is the most inconsistent bank. They have many ways to take your money. It's hard to explain without explaining the situation but when something goes wrong with you bank and you call. They will tell you one thing. Then when something goes wrong again in the exact scenario and you call about it. It's the exact opposite from the last person. This happens all the time. They need to train their staff better so when something goes wrong I can make sure it doesn't happen again. It almost feel like they are scamming me. Please if anyone see this review. Bank somewhere else. I know I will. Read more
After a series of appalling interactions with Barclays and having banked with them for nearly 40 years I am closing my accounts. 4 months to give me (acting as power of attorney) to access to a disabled relative's account after having to make an appointment in a church hall "hub" where the staff member literally knelt on the floor to scan documents into laptop, documents were lost, their IT system threw me off all my own online accounts, 4 weeks to send me a pinsentry. Following closure of the local branch and only a part time hub now operating out of a bowling club, my elderly mother can no longer access the bank as there is no parking nearby and it is too far to walk. She can no longer pay in cheques and is sent by Barclays 1/4 mile down the road to pay into the Post Office who now "process" Barclays payments. The only other way to pay in is on an App. My disabled elderly mother can nonlonger manage her own banking and when I complained Barclays repeatedly told me it was a "business decision". So we have to run around to whoever Barclays outsources their services to and Barclays does nothing in return for holding our money. They are in breach of Equality legislation and are discriminating against elderly and disabled customers. They are utterly unapologetic in their useless unethical "business" practice and cannot be trusted with your money. Read more
This is best from the day first day. I am satisfied with this bank. Superb customer services and easy to access. Read more
I no even know where to start. This bank don frustrate my life tire. First of all, their mobile app dey crash every time. You go wan transfer small money, next thing – “network error”. But na me go dey lose airtime and data every time I try again and again. Read more
The people in this bank have no manners at all . It's unbelievable they are non responsive. And not helping me in solving my problem. Read more
Honestly, I really wanted this to work out. I saw the good reviews and thought it would be a smooth journey, but for me, it felt a little all over the place. There were times I didn’t know what was happening, and I had to ask for updates a few times. Maybe they were just busy, I don’t know. The people were polite, which I appreciated, but the process just didn’t feel very organised. I think with a bit more focus and clearer communication, it could’ve been a better experience. Read more
It’s disappointing that a bank this size can’t deliver basic service quality. I’m now actively looking to switch to a more reliable and customer-friendly institution. Read more
They have the best service I HAVE EVER SEEN FRANKLY. I have been reaching out to them for a long time and it feels they are not even bothered about me. Read more
No doubt DBS is on of the elite banks in Singapore but now it seems it is not doing its work properly. They are not as good as I earlier thought it would be but now they seems disinterested. Lack of customer preference they seems selfish. Read more
this bank is one of the worst banks I have seen. NO SYSTEM AT ALL. They are non - reliable. Read more
I am a very organized person and have had almost no inheritance situations. My first experience of a situation where I needed help at a bank. worst bank and service. 03/25/2025 I uploaded a check to my debit account via phone, it was rejected because my daughter's signature was missing, which was also on the check. I went to the Chase branch at 1551 W Olive Ave Burbank CA 91506. There they explained to me that my daughter had to sign this check and I could upload it to my phone again. As someone who has been through it: you can't upload a check to your phone a second time! On Saturday 03/29/2025 I went to the branch at 6400 Laurel Canyon Blvd North Hollywood CA 91606, there I explained the situation in detail and gave them the check signed by me and my daughter. My check was taken and on Monday 03/31/2025 I saw that my check was marked as a duplicate and rejected. I called 800 935 9935 and asked for an explanation of the situation. The guy I spoke to told me that the branch should have marked the check I gave to the second one so that it wasn't a duplicate. He advised me to go to the branch and ask them to send me a check that I could then deposit into my account. I went to the Hollywood branch and they told me that they don't mark checks and that it's a complete scam. They advised me to get a new check!!!! Which I can't do. Also, the North Hollywood branch told me that they would send me a copy of my check, but I couldn't top up my Chase account because it would be rejected like the two previous checks because they had the same numbers. I left with nothing. Today I went to Bank Of America, where they told me that they won't accept a legal copy, only a real check, which I no longer have because it's at the bank) I called 800 935 9935 again. They told me that they can't help me, they will help me at the branch where I gave the check. The supervisor they connected me to hung up on me. They won't help me at the North Hollywood branch either, because they already told me yesterday. It turns out that I'm left with $658, because the bank has a lot of rules that no one really knows and I have to pay for it, I'm a bank user. Do you really think you're a good bank? Read more
I found their fees to be excessively high compared to other banks, and they have hidden charges that they never properly disclose upfront. Read more
This is one of the worst banks I have ever seen. They don't have a system and also not have a systematic way to solve issues. I'll probably switch to another bank. BankQuality help me out to find new and good banks. Read more
I DONT EXPECT ANYTHING FROM BANKS, BUT I HONESTLY SAY THEY ARE NOT AS GOOD AS I THOUGHT THIS BANK IS NEITEHR TRUSTWORTHY NOR RELIABLE. Read more
The mobile app is no better—always crashing or not working properly. On top of that, I’ve been hit with surprise fees that were never clearly explained. I’m seriously thinking about moving to another bank that actually cares about its customers. Read more
The service at this bank is consistently disappointing. Long wait times both online and in-branch make simple transactions unnecessarily time-consuming. The staff is not that good as I earlier thought. Read more
I recently opened an account with this bank, and the experience has been underwhelming. The customer service is unresponsive, and the online banking interface is clunky and difficult to navigate. Transferring funds takes longer than expected. Read more
I called them and one of the staff members was actually so rude to me instead of solving the problem that person was making excuses. Read more
I am contacting them since 4 days and they have not picked up my phone. I am actually so frustated by their annoying behaviour and lack of customer service Read more
Chiba Kogyo has best services I have ever received. They lack in customer services but overall my experience is good. They need to improve in their customer services. Read more
Apply for UOB credit card to get 20,000 miles. Tried applying online on 1 Sep multiple times and unable to process. Tried calling bank multiple times on 1 Sep and was told not sure why, to apply at branch. Visited SG branch on 2 Sep. Waited 1 hr to be served with only 3 customers in front of me! They took time to process my application in the two weeks that followed. I received my card in mid Sep and charged SGD6K. Was told to wait till Feb 25 to see if I get the miles. End up did not get. Tried my best to get the miles and was penalised because of bank's inefficiency. From Sep 24 to Mar 25, I have charged more than 5 figure to the card. So its time to stop using this lousy bank Read more
I've been a customer of HSBC Hong Kong for years, but recent experiences have been deeply troubling. The bank's repeated lapses in customer service and operational efficiency have eroded my trust. Read more
I had an incredibly disappointing experience with this Bank. The staff lacked professionalism and seemed disinterested in helping me with my account issues. Read more
I've banked with Santander since 2012 back when the bank used to be competitive and relatively innovative however, the digital age has not treated this institution kindly. They are very difficult to contact outside of the phone, their products have been greatly downgraded and now we lack the ability to even send secure messages through internet banking. The online chat only takes you to the AI bot Sandi which is useless apart from acting as a doorman preventing you from having a conversation with a member of staff, it's often very infuriating. Just over twelve months ago, i was trying to arrange a loan which was all set up and approved on the internet only to find at the end i would need to wait for a code to come in the post (which got lost), seven days later i still hadn't got my funds and on that day i applied to Sainsburys bank and had the funds in fifteen minutes. Recently i've been trying to close accounts and week later, they are still open but never mind, if you have any queries you can talk to Sandi which won't have a clue what you're talking about. Read more
This bank is not that good as I expected before going with this bank. Their customer service is not so up to the mark. I will change my bank soon. Read more
Standard Chartered really one kind sia. Call customer service, wait until can fall asleep, then the staff blur like sotong, never help one. Read more
I felt like bank of america was more concerned with pushing unnecessary products than actually helping their customers. Read more
This bank is just a headache. The app’s always messing up, customer service couldn’t care less, and they keep slapping on random charges. Getting anything sorted takes forever. Should’ve left ages ago! Read more
Dealing with Wells Fargo has been incredibly frustrating. Customer service is unhelpful, online banking is glitchy, and I’ve been hit with random fees. My account was locked several times, causing unnecessary stress. With so many complaints, it’s clear this bank doesn’t care. I’m definitely switching to something better. Read more
I had one of the worst banking experiences at Maharashtra Bank, Nerul, Navi Mumbai. Their lunch break was supposed to be from 1:30 PM to 2:00 PM, but the staff didn’t show up until after 2:30 PM. Even when they did arrive, there was zero effort to assist customers efficiently. The employees were uninterested in helping and kept directing me to different counters without providing any real assistance. I spent over two hours just trying to get a simple bank statement. The whole process was frustrating and inefficient, and no one seemed willing to take responsibility or expedite the service. This is definitely not the level of service I expect from any bank, and I will certainly be looking elsewhere in the future. Read more
My partner and I were looking for an online bank for our e-commerce LLC. We chose NBKC because she said they didn't have a lot of money being laundered through their bank, my partner is in banking fraud so she has access to all bank information. I started an application on a Monday morning through their portal. The portal did not ask me any questions about myself as I went through the process but, did ask for information for my partner, so I uploaded everything. Next day I get a message that she needs to submit a selfie with her holding her license and they say I didn't do my documents, so they asked for my information which I submitted. Here it is Thursday I decide to do a chat with them to find the application status. After a very long pause, she comes on to tell me that their back office and online verification service couldn't verify our information, and that they felt they were not a good fit for our banking needs. Mine you we are squeaky clean and know what we're doing. I was told to call to get an explanation when I did, I got someone that sounded like they were working from home with a bunch of kids and background noise, she told me what the deal was and I asked to talk to someone on the back office for more information. I was put on hold for over 5 minutes. While I was chatting with my business partner, we decided that NBKC wasn't a good fit for us as they sounded incompetent to say the least. We'll find another bank. Beware! Read more
Dealing with JPMorgan Chase has been nothing short of stressful. Customer service is a nightmare—response times are slow, and when I finally get through, the help provided is rarely useful. Read more
I honestly don’t know where to start. I’ve been dealing with Canara Bank for months now, and every single interaction has been a headache. Read more
State Street Bank has been great to work with. Their staff is helpful and always available to answer any questions. The services they offer are reliable, and I’ve had a smooth experience with my investments. Definitely a solid choice for anyone looking for trustworthy banking. Read more
I recently had a frustrating experience with RBL Bank in Mumbai, India. Despite being a private sector bank, their customer service was severely lacking. I faced multiple issues, including delayed transactions and unresponsive support. Read more
Union Bank has been a letdown. The customer service is inconsistent, and I’ve had issues with account access and processing times. Overall, not impressed with the experience. Read more
I've been banking with Commerzbank for a while now, but honestly, I'm starting to regret it. Their mobile banking app is a mess – it crashes all the time, and when it works, it’s super slow. I’ve tried calling their customer service a few times, but every time I end up waiting on hold for what feels like forever. When I finally got through, they didn’t really solve my issue. I’ve had enough and am seriously considering switching to a different bank. Read more
My experience with RBS has been extremely disappointing. Their customer service is slow and unhelpful, with long wait times and no real solutions. The online banking system is outdated, frequently failing to process transactions properly. Hidden fees and a lack of transparency only add to the frustration. Given their history of poor practices, I would strongly advise against banking with RBS. Look elsewhere for better service. Read more
I’ve had enough of PNC. Customer service is a nightmare — long wait times and zero helpfulness. They’ve also hit me with hidden fees I never saw coming. What they promise as “free” turns into a series of unexpected charges. Overall, it feels like they care more about taking my money than actually helping me. I’m switching banks. Read more
I had high expectations when choosing Deutsche Bank, but my experience has been far from satisfying. The customer service is incredibly slow, and it’s nearly impossible to get any clear answers when you need help. There are constant fees that seem unjustified, and the online banking platform is clunky and unreliable. Unfortunately, I will be exploring other options. Read more
I’ve had nothing but issues with this bank. Customer service is unresponsive, and they never seem to resolve problems efficiently. Multiple complaints have gone unanswered, and my account has faced unnecessary delays. Overall, a frustrating experience that makes me question their credibility. Definitely not worth banking with them. Read more
I’ve had a lot of issues with Capital One. Customer service is slow and unhelpful, the app keeps glitching, and they charge hidden fees. Seriously thinking about switching banks. Read more
Ronaldo Santos 
