After a series of appalling interactions with Barclays and having banked with them for nearly 40 years I am closing my accounts. 4 months to give me (acting as power of attorney) to access to a disabled relative's account after having to make an appointment in a church hall "hub" where the staff member literally knelt on the floor to scan documents into laptop, documents were lost, their IT system threw me off all my own online accounts, 4 weeks to send me a pinsentry. Following closure of the local branch and only a part time hub now operating out of a bowling club, my elderly mother can no longer access the bank as there is no parking nearby and it is too far to walk. She can no longer pay in cheques and is sent by Barclays 1/4 mile down the road to pay into the Post Office who now "process" Barclays payments. The only other way to pay in is on an App. My disabled elderly mother can nonlonger manage her own banking and when I complained Barclays repeatedly told me it was a "business decision". So we have to run around to whoever Barclays outsources their services to and Barclays does nothing in return for holding our money. They are in breach of Equality legislation and are discriminating against elderly and disabled customers. They are utterly unapologetic in their useless unethical "business" practice and cannot be trusted with your money.

This is best from the day first day. I am satisfied with this bank. Superb customer services and easy to access.

I no even know where to start. This bank don frustrate my life tire. First of all, their mobile app dey crash every time. You go wan transfer small money, next thing – “network error”. But na me go dey lose airtime and data every time I try again and again.

The people in this bank have no manners at all . It's unbelievable they are non responsive. And not helping me in solving my problem.

Honestly, I really wanted this to work out. I saw the good reviews and thought it would be a smooth journey, but for me, it felt a little all over the place. There were times I didn’t know what was happening, and I had to ask for updates a few times. Maybe they were just busy, I don’t know. The people were polite, which I appreciated, but the process just didn’t feel very organised. I think with a bit more focus and clearer communication, it could’ve been a better experience.

It’s disappointing that a bank this size can’t deliver basic service quality. I’m now actively looking to switch to a more reliable and customer-friendly institution.

They have the best service I HAVE EVER SEEN FRANKLY. I have been reaching out to them for a long time and it feels they are not even bothered about me.

No doubt DBS is on of the elite banks in Singapore but now it seems it is not doing its work properly. They are not as good as I earlier thought it would be but now they seems disinterested. Lack of customer preference they seems selfish.

this bank is one of the worst banks I have seen. NO SYSTEM AT ALL. They are non - reliable.

I am a very organized person and have had almost no inheritance situations. My first experience of a situation where I needed help at a bank. worst bank and service. 03/25/2025 I uploaded a check to my debit account via phone, it was rejected because my daughter's signature was missing, which was also on the check. I went to the Chase branch at 1551 W Olive Ave Burbank CA 91506. There they explained to me that my daughter had to sign this check and I could upload it to my phone again. As someone who has been through it: you can't upload a check to your phone a second time! On Saturday 03/29/2025 I went to the branch at 6400 Laurel Canyon Blvd North Hollywood CA 91606, there I explained the situation in detail and gave them the check signed by me and my daughter. My check was taken and on Monday 03/31/2025 I saw that my check was marked as a duplicate and rejected. I called 800 935 9935 and asked for an explanation of the situation. The guy I spoke to told me that the branch should have marked the check I gave to the second one so that it wasn't a duplicate. He advised me to go to the branch and ask them to send me a check that I could then deposit into my account. I went to the Hollywood branch and they told me that they don't mark checks and that it's a complete scam. They advised me to get a new check!!!! Which I can't do. Also, the North Hollywood branch told me that they would send me a copy of my check, but I couldn't top up my Chase account because it would be rejected like the two previous checks because they had the same numbers. I left with nothing. Today I went to Bank Of America, where they told me that they won't accept a legal copy, only a real check, which I no longer have because it's at the bank) I called 800 935 9935 again. They told me that they can't help me, they will help me at the branch where I gave the check. The supervisor they connected me to hung up on me. They won't help me at the North Hollywood branch either, because they already told me yesterday. It turns out that I'm left with $658, because the bank has a lot of rules that no one really knows and I have to pay for it, I'm a bank user. Do you really think you're a good bank?

I found their fees to be excessively high compared to other banks, and they have hidden charges that they never properly disclose upfront.

This is one of the worst banks I have ever seen. They don't have a system and also not have a systematic way to solve issues. I'll probably switch to another bank. BankQuality help me out to find new and good banks.

I DONT EXPECT ANYTHING FROM BANKS, BUT I HONESTLY SAY THEY ARE NOT AS GOOD AS I THOUGHT THIS BANK IS NEITEHR TRUSTWORTHY NOR RELIABLE.

The mobile app is no better—always crashing or not working properly. On top of that, I’ve been hit with surprise fees that were never clearly explained. I’m seriously thinking about moving to another bank that actually cares about its customers.

The service at this bank is consistently disappointing. Long wait times both online and in-branch make simple transactions unnecessarily time-consuming. The staff is not that good as I earlier thought.

I recently opened an account with this bank, and the experience has been underwhelming. The customer service is unresponsive, and the online banking interface is clunky and difficult to navigate. Transferring funds takes longer than expected.

I called them and one of the staff members was actually so rude to me instead of solving the problem that person was making excuses.

I am contacting them since 4 days and they have not picked up my phone. I am actually so frustated by their annoying behaviour and lack of customer service

Chiba Kogyo has best services I have ever received. They lack in customer services but overall my experience is good. They need to improve in their customer services.

Apply for UOB credit card to get 20,000 miles. Tried applying online on 1 Sep multiple times and unable to process. Tried calling bank multiple times on 1 Sep and was told not sure why, to apply at branch. Visited SG branch on 2 Sep. Waited 1 hr to be served with only 3 customers in front of me! They took time to process my application in the two weeks that followed. I received my card in mid Sep and charged SGD6K. Was told to wait till Feb 25 to see if I get the miles. End up did not get. Tried my best to get the miles and was penalised because of bank's inefficiency. From Sep 24 to Mar 25, I have charged more than 5 figure to the card. So its time to stop using this lousy bank

I've been a customer of HSBC Hong Kong for years, but recent experiences have been deeply troubling. The bank's repeated lapses in customer service and operational efficiency have eroded my trust.

I had an incredibly disappointing experience with this Bank. The staff lacked professionalism and seemed disinterested in helping me with my account issues.

I've banked with Santander since 2012 back when the bank used to be competitive and relatively innovative however, the digital age has not treated this institution kindly. They are very difficult to contact outside of the phone, their products have been greatly downgraded and now we lack the ability to even send secure messages through internet banking. The online chat only takes you to the AI bot Sandi which is useless apart from acting as a doorman preventing you from having a conversation with a member of staff, it's often very infuriating. Just over twelve months ago, i was trying to arrange a loan which was all set up and approved on the internet only to find at the end i would need to wait for a code to come in the post (which got lost), seven days later i still hadn't got my funds and on that day i applied to Sainsburys bank and had the funds in fifteen minutes. Recently i've been trying to close accounts and week later, they are still open but never mind, if you have any queries you can talk to Sandi which won't have a clue what you're talking about.

This bank is not that good as I expected before going with this bank. Their customer service is not so up to the mark. I will change my bank soon.

Standard Chartered really one kind sia. Call customer service, wait until can fall asleep, then the staff blur like sotong, never help one.

I felt like bank of america was more concerned with pushing unnecessary products than actually helping their customers.

This bank is just a headache. The app’s always messing up, customer service couldn’t care less, and they keep slapping on random charges. Getting anything sorted takes forever. Should’ve left ages ago!

Dealing with Wells Fargo has been incredibly frustrating. Customer service is unhelpful, online banking is glitchy, and I’ve been hit with random fees. My account was locked several times, causing unnecessary stress. With so many complaints, it’s clear this bank doesn’t care. I’m definitely switching to something better.

I had one of the worst banking experiences at Maharashtra Bank, Nerul, Navi Mumbai. Their lunch break was supposed to be from 1:30 PM to 2:00 PM, but the staff didn’t show up until after 2:30 PM. Even when they did arrive, there was zero effort to assist customers efficiently. The employees were uninterested in helping and kept directing me to different counters without providing any real assistance. I spent over two hours just trying to get a simple bank statement. The whole process was frustrating and inefficient, and no one seemed willing to take responsibility or expedite the service. This is definitely not the level of service I expect from any bank, and I will certainly be looking elsewhere in the future.