- 30-Sep-2024
How to spot and avoid scams
Stay informed about the rising threat of banking scams, including phishing, smishing, and vishing, to protect your personal inform... Read more
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Best Financial Institutions rated by our users
Read from reviews from our 'Best Reviewer' of the month.
I’ve been having a really tough time with Chase Bank recently, and I’m honestly fed up. Last week, I called them because I noticed some strange transactions on my account. I ended up waiting on hold for nearly 45 minutes, and when I finally got through, the representative was unhelpful and dismissive. It took two more calls before anyone actually started to address my issue. Just yesterday, I saw a fee on my account for a service I never signed up for. I checked my account terms, and it wasn’t mentioned anywhere. When I called customer service, they couldn’t give me a clear answer and just said it’s buried in the fine print. So frustrating! Their online banking app is also a nightmare. I tried to log in this morning to pay a bill, but the app kept crashing. I missed the payment deadline because of this, which only added to my stress. On top of that, I’ve had ongoing problems with unauthorized charges over the past month. Every time I try to transfer money, there’s some glitch. It’s been such a hassle to get these issues resolved, and I’m seriously considering switching banks because of all the trouble. Overall, Chase Bank has been nothing but problematic lately. Their customer service is terrible, hidden fees are aggravating, and their online banking is unreliable.
Read More - SophI recently had a frustrating experience with Bank Austria. The customer service was unhelpful and seemed disinterested in resolving my issue. I was left on hold for ages, and when I finally got through, the representative didn\'t seem knowledgeable about my problem. It\'s disappointing to see such a lack of support from a major bank. I expected better.
Read More - Dave AndersonTheir customer service is disjointed, and resolving issues feels like an endless loop of frustrating phone calls and unhelpful responses. Last month, they mistakenly charged me a fee I didn’t incur, and it took weeks to get it refunded. The app is often down or buggy, making banking tasks a hassle. I’m looking to switch banks as soon as possible.
Read More - NickI had high hopes for HSBC Bank, but my experience has been nothing short of frustrating. First off, their customer service is really slow and unhelpful. I had to wait on hold for over 30 minutes just to speak to a rep who seemed uninterested in helping me solve my issue.
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