I found their fees to be excessively high compared to other banks, and they have hidden charges that they never properly disclose upfront.

this bank is one of the worst banks I have seen. NO SYSTEM AT ALL. They are non - reliable.

This is one of the worst banks I have ever seen. They don\'t have a system and also not have a systematic way to solve issues. I\'ll probably switch to another bank. BankQuality help me out to find new and good banks.

I am a very organized person and have had almost no inheritance situations. My first experience of a situation where I needed help at a bank. worst bank and service. 03/25/2025 I uploaded a check to my debit account via phone, it was rejected because my daughter\'s signature was missing, which was also on the check. I went to the Chase branch at 1551 W Olive Ave Burbank CA 91506. There they explained to me that my daughter had to sign this check and I could upload it to my phone again. As someone who has been through it: you can\'t upload a check to your phone a second time! On Saturday 03/29/2025 I went to the branch at 6400 Laurel Canyon Blvd North Hollywood CA 91606, there I explained the situation in detail and gave them the check signed by me and my daughter. My check was taken and on Monday 03/31/2025 I saw that my check was marked as a duplicate and rejected. I called 800 935 9935 and asked for an explanation of the situation. The guy I spoke to told me that the branch should have marked the check I gave to the second one so that it wasn\'t a duplicate. He advised me to go to the branch and ask them to send me a check that I could then deposit into my account. I went to the Hollywood branch and they told me that they don\'t mark checks and that it\'s a complete scam. They advised me to get a new check!!!! Which I can\'t do. Also, the North Hollywood branch told me that they would send me a copy of my check, but I couldn\'t top up my Chase account because it would be rejected like the two previous checks because they had the same numbers. I left with nothing. Today I went to Bank Of America, where they told me that they won\'t accept a legal copy, only a real check, which I no longer have because it\'s at the bank) I called 800 935 9935 again. They told me that they can\'t help me, they will help me at the branch where I gave the check. The supervisor they connected me to hung up on me. They won\'t help me at the North Hollywood branch either, because they already told me yesterday. It turns out that I\'m left with $658, because the bank has a lot of rules that no one really knows and I have to pay for it, I\'m a bank user. Do you really think you\'re a good bank?