My experience was quite smooth and peaceful, But i would really like them to make more significant changes in there rules and regulations

They have an extremely antiquated online service system. They make certain things very difficult to do such as transfer funds between an FNB and non-FNB account, if you need online assistance it takes a rep no shorter than 7 days to rectify the issue.

FNB Bank is the worst bank ever. i would not recomment to anyone in the entire world if they want a peace of mind. My wife\'s account has been frozen for 4 months now because there\'s apparently \"money that was transferred to her account from a person flagged as a money launder\". She has requested her initial funds to be transferred to her actual account and they continue with the investigation and keep the money from the fraudster but NO. All she has been getting is \"We looking in the matter and we will revert back to you in 5 working days/ We apologize for the inconvenience\". Till date, no one calls to give follow up and now we are evicted, business closed, kids suspended from shcool due to non payment of fees, and now she is deep in depression and debt due to this matter. I HOPE THIS GOES VIRAL SO THAT NO SOUTH AFRICAN CAN EVER GO THROUGH WHAT THE FNB BANK HAS MADE MY SPOUSE GO THROUGH. WORST SERVICE AND BANK EVER

Poor service received upon calling to check if a payment had left my account, this resulted in the advisor locking me out of my online banking WITHOUT my knowledge , I was then unable to send further funds to my solicitor for my property. The online service to log a complaint is not fit for purpose either if you have an essay long of a complaint, il be looking to switch out ky accounts as the complaints team did acknowledge my complaint over the phone but lacked empathy - dont think they understand how much stress they brought to me from this.