I\'ve banked with Santander since 2012 back when the bank used to be competitive and relatively innovative however, the digital age has not treated this institution kindly. They are very difficult to contact outside of the phone, their products have been greatly downgraded and now we lack the ability to even send secure messages through internet banking. The online chat only takes you to the AI bot Sandi which is useless apart from acting as a doorman preventing you from having a conversation with a member of staff, it\'s often very infuriating. Just over twelve months ago, i was trying to arrange a loan which was all set up and approved on the internet only to find at the end i would need to wait for a code to come in the post (which got lost), seven days later i still hadn\'t got my funds and on that day i applied to Sainsburys bank and had the funds in fifteen minutes. Recently i\'ve been trying to close accounts and week later, they are still open but never mind, if you have any queries you can talk to Sandi which won\'t have a clue what you\'re talking about.

Dealing with Wells Fargo has been incredibly frustrating. Customer service is unhelpful, online banking is glitchy, and I’ve been hit with random fees. My account was locked several times, causing unnecessary stress. With so many complaints, it’s clear this bank doesn’t care. I’m definitely switching to something better.

This bank is just a headache. The app’s always messing up, customer service couldn’t care less, and they keep slapping on random charges. Getting anything sorted takes forever. Should’ve left ages ago!

I had one of the worst banking experiences at Maharashtra Bank, Nerul, Navi Mumbai. Their lunch break was supposed to be from 1:30 PM to 2:00 PM, but the staff didn’t show up until after 2:30 PM. Even when they did arrive, there was zero effort to assist customers efficiently. The employees were uninterested in helping and kept directing me to different counters without providing any real assistance. I spent over two hours just trying to get a simple bank statement. The whole process was frustrating and inefficient, and no one seemed willing to take responsibility or expedite the service. This is definitely not the level of service I expect from any bank, and I will certainly be looking elsewhere in the future.